Returns & Exchanges
At By Crea, we strive for perfection in every handcrafted piece; however, if you are not completely satisfied, you may return your furniture within 14 days of delivery. Please ensure items are unassembled and returned in their original packaging to qualify for a full refund.
Initiate Your Return
Contact our customer service team within 14 days of receiving your order to request a return authorization and receive your shipping labels.
Prepare the Package
Carefully disassemble the furniture and pack it securely in its original box, ensuring all hardware and protective materials are included.
Schedule a Pickup
Once packed, we will arrange a convenient pickup time with our specialized furniture couriers to collect the item from your doorstep.
Quality Inspection & Refund
After our workshop inspects the returned piece for damages, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing